BRAND:
Samsung
AWARD CATEGORY:
The Best Use of Content Creativity
CAMPAIGN TIME RANGE:
9/6/2022 - 30/11/2022
CREDITS:
Constellation/Prodigious/Digitas/Galaxy Communications/Cheil/Metub
CASE STUDY VIDEO
STRATEGY
Brand Challenge The Galaxy A brand faces two major challenges: weak brand salience and communication differentiation versus its competitors, particularly C-Brand. The brand is not perceived as cool, young, and trendy as its rivals, making it difficult to attract the attention of Gen Z consumers. This demographic, born between 1997 and 2012, is particularly important for the smartphone market as they are digitally native, heavy technology users, and have significant purchasing power. Therefore, it is crucial for Galaxy A to elevate its brand desirability and relevance to Gen Z. Brand Solution The solution for Galaxy A lies in the passion point of gaming. According to research, 75% of META users in Vietnam are game fans, making gaming one of the top passion points for Gen Z. While other passion points like photography, traveling, and beauty have already been claimed by other brands, gaming remains unowned, presenting an opportunity for Galaxy A to build its brand distinctiveness and product aspiration. The question that arises is how to establish greater relevance, purpose, and indispensability with Gen Z within this particular passion point.
INSIGHT
Gen Z gamers in Vietnam face several challenges. Despite the growing popularity of Esports, domestic players often have to rely on spontaneous forums and communities for development and guidance. Moreover, society harbors many prejudices about the gaming industry, often dismissing it as an unworthy passion for investment, pursuit, and support. These gamers often invest considerable effort, enduring sweat, tears, and even blood to achieve awesomeness. This lack of infrastructure and societal support limits the growth of Vietnamese gaming talents and the overall industry.
CREATIVE IDEA
To address these challenges and capitalize on the gaming passion point, Galaxy A can introduce the "Awesome Academy" - a unique institution that gives value to the gaming process, taking it seriously as both a passion and a profession. The Awesome Academy would be the first of its kind in Vietnam, offering an online platform designed to guide and train young and potential gamers. The institution would help gamers enhance their knowledge, skills, and bravery while promoting a healthy lifestyle. Besides, the Awesome Academy would not only provide valuable resources for aspiring gamers but also serve as a platform for Galaxy A to showcase its products' gaming capabilities and innovative technology. Moreover, the platform support empowered GenZ to step confidently onto larger, more professional playgrounds, opening up new opportunities and paving the way for a thriving Vietnamese Esports industry. In addition, Galaxy A plays a role that changes the mindset about games and game careers towards GenZ and their parents. They don't even play games for fun, they play games to catch their dream. By spearheading this initiative, Galaxy A can change societal prejudices and position itself as a brand that genuinely understands and supports Gen Z gamers.
CONNECTION PLAN
Content strategy Teasing Phase: Local event a crucial milestone of Galaxy A 2022, where all the valued partner was invited to map the official partnership with PUBG Mobile. To trigger the curiosity of the audience about the long-term platform Awesome Academy - the first virtual gaming academy. Launching Phase: The campaign kicked off with a synchronized intro video on mobile and PC platforms, featuring a collaboration with PUBG Mobile, a top mobile game in Vietnam, and five prominent Game Opinion Leaders (GOLs). The video celebrated the dedication of Gen Z gamers and encouraged them to learn and grind on their own. The campaign featured five live-stream episodes, each focusing on a different game topic and led by one of the GOLs. The training sessions progressed from basic to advanced levels, covering not only gaming skills but also communication, teamwork, mental management, and physical health. Sixteen teams from universities nationwide participated in the training, culminating in a final competition event to determine the champion team. Sustaining Phase: To maintain momentum, the Awesome Academy and the champion team embarked on an activation tour, visiting five universities in different cities. They engaged with fellow student gamers by inviting them to participate in friendly PUBG Mobile matches, allowing participants to test their skills. The tour concluded with a final competition celebrating the potential of student gamers, further solidifying the campaign's impact and inspiring the next generation of gaming enthusiasts. Not stopping at the online live stream, Awesome Academy continued spreading the inspired message to the gaming community, which we brought the platform to offline. We increased the scale to reach more university students. Moreover, from the offline activity, we amplified the message & content back online. Both online & offline channels were dominated by our “Awesome moments”. Communication strategy: Nearly 90% of the budget was allocated to mobile advertising during the 30-day digital campaign, targeting Gen Z as the mobile-first generation, particularly during weekends when they have more leisure time. We prioritized partnerships with top Gen Z channels such as Facebook, TikTok, and YouTube, as well as leading gaming news websites, to effectively engage the Gen Z gamer audience. Pre- and post-live stream content was promoted and amplified through our social outreach, key opinion leaders (KOLs), and media partners. We compiled curated content from influencers with the highest engagement and live stream viewership into short-form videos for branded content to be showcased on social media. To maintain social momentum, we generated multiple mobile-first videos per week based on content from the live streams, ensuring sustained attention and engagement throughout the campaign. Moreover, we created multiple versions of content to diversify delivery and prioritized video format, adapting to various platforms such as Facebook, YouTube, and TikTok to optimize the mobile experience for our customers. To reach a wider audience, these videos were amplified on Instagram, Facebook, and TikTok as part of our social outreach effort, targeting gamers across all social media platforms. To maximize participation, we employed TikTok's new TopView for Livestream solution and Facebook Reach with the advanced countdown and event registration features. Additionally, we heavily utilized a high share of voice (SOV) on gaming sites to drive awareness about Vietnam's first gaming academy through engaging hero films and calls-to-action for livestream episode registration. During the live streams, we showcased Galaxy A's role in documenting, capturing, and powering gamers' journeys through their challenges, victories, and emotions. We also integrated chat-live features to promote the stream and drive purchase intent among viewers. All generated content was made available on our Awesome Academy Hub, a dedicated website and accompanying YouTube playlist where audiences could rewatch and continue learning after the event.
OBJECTIVE-BASE KPI
The campaign's social performance exceeded expectations with substantial free media coverage and impressive KPI achievements. Garnering nearly 235+ million impressions, it reached 90% of Gen Z gamers in the digital space, which is approximately 12.5 million individuals. Moreover, the campaign generated over 35+ million engagements, boasting a remarkable 3.0 conversion rate. As a testament to its success in capturing the attention of Gen Z, the brand's TikTok channel saw a significant increase of more than 110,000 followers. This outstanding social performance demonstrates the campaign's effectiveness in resonating with its target audience and solidifying the brand's presence within the gaming community.